Introduction
At Hidose, we aim to ensure that every product delivered meets your expectations. If you
receive a damaged, defective, or incorrect product, we offer a smooth and hassle-free exchange process.
This Exchange Policy outlines the terms under which exchanges are accepted.
Eligibility for Exchange
You may request an exchange only if the product meets the following conditions:
- The product delivered is damaged or defective.
- You received a different product than what you ordered.
- The product must be unused, unwashed, and in its original packaging.
- A valid unboxing video is mandatory as proof.
- Exchange request must be raised within 48 hours of delivery.
Non-Exchangeable Products
The following items are NOT eligible for exchange:
- Products without an unboxing video.
- Used, washed, or tampered items.
- Items damaged by the customer.
- Products purchased during final sale or clearance offers.
Steps to Request an Exchange
Please follow the steps below to request an exchange:
- Record a clear **unboxing video** from the moment the package is opened.
- Take pictures of the damaged/wrong item received.
- Contact our support team within 48 hours:
Email: support@hidose.in
Phone: +91 9211956999
- Share your Order ID, issue description, and proof (video + images).
- Once verified, we will arrange a pickup or share return instructions.
- After receiving the product, we dispatch your replacement within 2–4 working days.
Exchange Processing Time
- Pickup or self-return confirmation: 2–4 business days.
- Quality check after we receive the product: 24–48 hours.
- Dispatch of replacement product: 2–4 business days.
Important Notes
- If the requested replacement is out of stock, we may offer store credit or a suitable alternative.
- Exchange is applicable only once per order.
- Exchange is not applicable for minor color variations due to lighting/camera differences.
Contact Us
If you have any questions regarding exchange, feel free to contact us:
Email: support@hidose.in
Phone: +91 9211956999
Address: 16-H-56-A-AF/F TANK ROAD KAROLBAGH NEW DELHI, PIN CODE - 110005
