Overview

At Hidose, we aim to deliver your products safely, quickly, and efficiently. Our shipping policy outlines the delivery timelines, charges, packaging standards, and responsibilities.

Order Processing Time

• Orders are usually processed within 24–48 hours.
• Orders placed on Sundays/public holidays will be processed on the next working day.
• During high-sale periods, processing may take slightly longer.

Shipping Timeline

• Metro Cities: 3–5 working days
• Tier 1 & Tier 2 Cities: 4–7 working days
• Remote / difficult areas: 7–10+ working days

Custom Size Orders

Products ordered in custom sizes are made-to-order and require additional processing time. The delivery timeline for custom size orders is approximately 15 working days from the date of order confirmation.

Shipping Charges

Shipping charges may vary based on product size, weight, and delivery location. Applicable charges will be displayed during checkout.

Order Tracking

• Tracking details are sent to your registered email/phone once the order is dispatched.
• You can track your order using the link provided.

Packaging

All products are packed securely using high-quality packaging to ensure no damage occurs during transit.

Failed Delivery

• If the customer is unavailable, courier partners usually attempt delivery 2–3 times.
• If the address is incorrect, incomplete, or unreachable, the order may return to us.

Contact Us

Phone: +91 9211956999
Email: support@hidose.in
Address: 16-H-56-A-AF/F Tank Road, Karolbagh, New Delhi – 110005